The Windows Operating System has a some great tools for testing hard drives. Then you will see three tabs: “Pass Info”, “Warranty Checker”, and “View Log File." You can also view a log about the test results by clicking on either “Pass Info”or “Fail Info”, depending on the results of the test, when the test is done next to the “Help” option. You can read the log by clicking on Help>View Log File. Long Generic (progress in 1% increments and may take several hours to complete)ĥ.) Upon completion of running the diagnostics, a log for each drive is saved to the program installation folder.You should backup all of your data before running tests that have options to “Fix”. Select the test that you would like to perform. A menu of the possible diagnostic tests is shown. Please safely remove all other hard drives except the drive(s) that you want to test.Ĥ.) Select the Tests to Run. Seagate, Samsung, LaCie, and Maxtor drive models are all supported drives. The setting “Turn off hard disk after” should be set to “Never” while running any SeaTools for Windows test.ģ.) Select the Drives to Test.Select “Change advanced power settings”.Click on the Start or Windows icon button in the bottom left corner of your Windows desktop. Make sure you have the computer plugged in by power supply to a main wall socket. Power management controls may need to be suspended while doing very long tests. If the Dashboard diagnostic test produces a ‘fail’ result, we recommend you test the hard drive with the SeaTools diagnostic program before pursuing a replacement of the hard drive.ġ.) It is suggested to close all other applications before running hard disk diagnostic, in order to keep the drive focused on SeaTools as much as possible.Ģ.) Please keep the computer fully powered on. A pass or fail message from Seagate Dashboard could simply indicate other issues which do not warrant a hard drive replacement. Note: For a more thorough test of your external hard drive, we suggest using SeaTools for Windows. In MacOS, this icon will be in the Applications folder.Ģ.) On the left side of the Seagate Dashboard, click the drive on which you want to test. What is your system configuration? List the details about your system as tested.Be sure the drive is connected directly to the computer using a USB port, not using a docking station or hub.ġ.) Open Seagate Dashboard by double-clicking the Seagate Dashboard icon on the desktop.Can the problem be recreated? If so, please outline the steps necessary to recreate it.On the boot up of the diagnostic operating system?.If you can, please provide the following details: If you call to report problems please provide as much information as possible.If you are unsure about how to enter the setup, see the owner's manual for your computer or seek assistance from your computer manufacturer or the store where you purchased the computer./li> NOTE: Some computers that use the "-" sequences must be at a prompt before pressing the keys.The most common keys or key sequences to enter setup are:.You may have only a few seconds to find and press the appropriate key or key sequence. Nearly all systems will continue on automatically after a brief period of time if the key is not pressed, so act quickly. Watch the screen closely during boot up for a message like "Press F2 to enter Setup" or something similar to determine which key or key sequence to press for your computer.Methods for entering the Setup or CMOS Setup vary depending on your computer's make and model, but most methods consist of pressing a key or key sequence during the initial power on boot sequence. To change the boot sequence to boot from the USB device drive first, you must enter the "Setup" or "CMOS Setup" of your computer.If when you insert the SeaTools USB device and power on the computer, it does not load SeaTools, the "boot sequence" may be set to boot to the hard disk drive first.The drive is not by detectable in this case because of an unknown controller. The software is designed to be as up-to-date as possible with known controllers. Disk drives attach to the computer through a section of circuitry on the motherboard called a controller. Occasionally, a working drive will not be detected by the software.Be sure to double check if these items are correct. The drive needs to be set to ON in the BIOS, this is especially true when adding a second drive. Another common area is with the system BIOS setup. One of the most common reasons for a new drive to not be detected is with the setup of the cables and jumpers, if any.A drive with damaged electronics may have the appearance of running but be broken in the ability to communicate with the system. Understandably, a dead drive cannot communicate with the system or software and will not be detected.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |